Update Display/Graphics Driver. Try another wall socket to see if that is the problem. Didn't find what you were looking for? The problem reappeared. Then check the box delete the software for this device. Acer Laptop No Sound After Win 10 Upgrade. If you have checked all of the above, most likely the TV is at fault. You have turned on closed captioning and are using TEXT1 – TEXT4. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective. Please check you are connecting with the correct input/ output ports with your PC and audio device. If you are using ANTENNA:AIR as your source, make sure your signal is strong. ii. Solution Acer PC has no sound after Windows 10 Upgrade. Usually waking out from sleep, no matter what you do, there is no sound coming out of the speakers or the headphones. Sometimes the problem appears when installing the latest drivers and sometimes the cause is more mysterious. Press the remote buttons and the power button randomly for a good 2 seconds, and then reinstall the batteries. Please see if that solves your issue. The science of ergonomics studies the relationship between health and a suitable working environment. copyright© 2021 SCEPTRE Inc. All rights reserved. If there is it might be the device connected to your current source at fault. Let me know how it goes for further assistance! If this is a AV device such as a DVD player or cable box, then signal is not valid, try changing a new set of cables or changing out the DVD player or cable box to see if those are the problem. All the audio-related devices in the Device Manager report "This device is working properly". Refer this link to know how to use HP support assistant. If you have checked all of those options and your unit is still giving you the over range message, you will need to contact Sceptre’s Technical Support Group for help. Of course, except for "Use Microsoft System Restore or HP System Recovery", which I don't know if works and which I don't want to try. Try the source of the video with another TV if possible. Make sure that the files are of the supported type on the USB (JPEG or MP3s only). Now click on your HDMI output device to select it. No sound with second monitor HDMI - fix - Windows - YouTube The disable and enable Realtek Audio, which is obviously the faulty SW piece, continues working for me. Sceptre Inc.  HP Support team can be reached on: https://support.hp.com/us-en/contact-hp?openCLC=true. The TV has an AUTO VOLUME LEVEL function that can combat this type of effect. If it works then this tells you it is the TV’s issue. Remove the batteries out of the remote for 30 minutes. Make sure the power cord is properly and securely connected. Because HDMI is capable of carrying audio, so in case you plugged your system into a TV or receiver, it defaults to sending audio out of the HDMI port. Change the setting to CC1 or turn off closed captioning and the box will disappear. If both options above fail, and your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help. Then check the box delete the software for this device. SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. I see that you were interacting with @Jeet_singh but he is out of the office. None of the steps provided in the document "HP PCs - A 'No Audio Device is installed' Message Displays" works. Use a 100% cotton cloth or micro-fiber cloth for cleaning. Try a different cable. See if that helps. ANYWAY, I don't find it an acceptable practice to restart the computer every time this happens. Sceptre monitor drivers. If the test passes, I would suggest the next step would be to perform a recovery. Please exchange it with your retailer. It's not detected at all either it seems. Make sure the power cord is properly and securely connected. Summary of Contents for Sceptre LCD Monitor. If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs. Make sure that you’re using a flash drive with a maximum size of 2Gigabytes. If it does not work then it tells you the problem lies with the device. Up-converting can cause this type of effect. Running an outdated graphic driver could also cause your Windows … Make sure the unit is recognized as plug and play monitor. Turn off the TV, unplug it from the socket. If they are then most likely the TV is at fault and you will need to contact Sceptre’s Technical Support Group for help. The Speaker/Headphone icon on the right of the taskbar seems to work fine at first, but no volume change causes any feedback sound. If you are outside 30 days of return period please read the following. You've performed the hardware test and it resulted with the failure ID – 90AP1G-9GT9KV-MFPW3A-21QX13. This television follows SONY’s universal remote code. There is a red X to the right of the speaker in the taskbar. Let me know if you need any further assistance! If your HDCP video device uses RCA AUDIO jacks, you’ll need to obtain a RCA audio converted into 3.5 mm mini-jack cable. Make sure that your flash drive is formatted in FAT16 format. Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. When your TV’s resolution is higher than the digital channel’s broadcast resolution, the signal is up-converted to match your TV’s resolution. For more information on that you will also need to contact your video card technical support. 3. My Asus VG248QE monitor has a headphone jack at the back and plugging in a pair of AKG headphones that works with my phone and other devices I get no sound. This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights. If that does not help, most likely you’ll need to upgrade your video card to a newer one. 1. This time I tried more actions to find a temporary solution. Purchase a new HDMI cable from an electronics store or online store to see if that helps. Television Has No Sound Answer 4: Make sure there is not a pair of headphones connected to the TV audio out jack on the side or front of your TV.. Television Has No Sound Answer 5: Check all of the cables that are connected into the back of your TV. Acer Laptop PCs - No Sound from Speakers in Windows 10. Tap to unmute. There is no way remove this completely. The only thing detected are my regular speakers and my … Check if the cable is corrupt. a. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. As you have run the audio test from F2 which has failed, I would suggest this looks like a possible hardware failure with the PC. The power cable has to be removed from the power socket before cleaning the HDTV. To find the actual code you must read through your own universal remote’s guide book. HP Solution Center Adobe Flash player error. The fault is intermittent, so I can't be 100% sure that the fault disappeared. If your monitor is getting power, but you still don't see an image, the data cable … During the Audio component test, I heard no sound (neither testing with the built-in speakerd nor with a headset), so the test reported: Only a system rerstart solved the problem. There is no sound coming out neither from speakers nor from earphones. Please make sure that function is turned on. Turn both devices off then power each of them on separately. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. YOU ARE NOW SUBSCRIBED TO OUR NEWSLETTER! Discussion in 'Home Theater and Automation' started by stevek11290, May 19, 2007. stevek11290. The no sound problem occurs to users with NVIDIA High Definition Audio drivers installed and it often reflects itself when using HDMI to stream audio and video to other screens. HP Support team can be reached on this link. There are two ports that are commonly confusing: i. Audio-in port (recognized as green port): It needs to be connected to the PC if you want to play audio from monitor by using VGA or DVI signal ports. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help. You will need to contact Sceptre’s Technical Support Group for help. † The opinions expressed above are the personal opinions of the authors, not of HP. Make sure you have a 3.5 mm mini-jack cable connected from your pc’s sound output to the TV’s VGA STEREO INPUT. Do not use volatile solvent (alcohol, rosin, and toluene) to clean the HDTV. Anyways the sound works great but the microphone doesn't, my computer isn't detecting the microphone and I have no idea why. If they do then most likely it’s the TV and you will need to contact Sceptre’s Technical Support Group for help. The sound is irritatingly poor. The device has Win10 preinstalled and updated regularly. Let me know how it goes for further assistance. 1) switch to display port using the OSD (will give no signal message, followed by sleep mode and black screen) 2) then remove the power cable from the monitor (switching the monitor off using the button will NOT do it) 3) wait for at least one minute. These type of chemicals might damage the housing and the LCD glass. No Sound. Depending on the test results, If the test fails then this could be an issue with the possible hardware failure. That's the "solution" the support assistant's virtual assistant leads you to. Videos you watch may be added to the TV's watch history and influence TV recommendations. NO POWER - No power, No LED. Unplug the USB drive, and then plug it back in. After a while, a red X appears next to the taskbar speaker. I'm sure they should be able to go ahead and address your issue. Try the remote to see if it works. Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link. Check your AC adapter to see if its own LED indicator is lit. Try turning the TV off, unplugging the power for 10 minutes then plugging it back in. If it works then this tells you it is the TV’s issue. The MSI monitor will work on any of the 3 DisplayPort jacks, using the HDMI-DisplayPort adapter and an HDMI cable, but if and only if the Sceptre monitor is connected to HDMI at the same time. Most LCDs have a refresh tolerance of 60hz, please make sure the refresh rate is also 60hz. Try another source with another device to see if there’s sound on the other source. Monitors are not working there is no response on power on no light is on while power on and not working asked Nov 1 in Sceptre, Eris, R-Series by ( 120 points) 0 votes If the machine is restarted, the sound comes back again. If it does not work then it tells you the problem lies with the device. Been trying to download drivers for LCD Sceptre monitor but when I click on the "drivers" link on the site all I get is a text file, not … Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV. Never was it indicated upon sale, a charge would be levied. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help. Different channels and inputs will sometimes have this effect because the channel signal’s own volume is already loud. 1. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. Try a known to be working HDMI cable to see if that helps. I would recommend you contact our HP support team for ordering a set of recovery media for your PC. Connect the previously known working monitor on the computer and make sure the video resolution conforms to the resolution supported by the LCD’s native resolution. Check another source to see if the same issue happens. That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! Also, download and install HP support assistant on your PC. NOTE: Using an adapter or converter cable from digital to analog will cause you to lose the sound signal and will require an audio cable to be connected. Enhances audio by expanding the size of the audio image and creating a deep, rich bass response Easily mount your Sceptre display on the wall to save ample space and to obtain optimum visibility Delivers the lowest bass frequencies that you covet while not drowning out any of the treble The TV’s remote sensor is also housed in the same place as the power indicator light. Once done, restart the computer and check if that works. Try a new set of cables to see if it makes any difference. Check other sources to see if they give you the same problem. In this scenario, I would personally suggest you contact our HP support team for further assistance. Sceptre will not give tech support on a newly purchased, warrantied TV without a $5 charge. Hovering over it you get the message: Problem found: Audio Services not responding, Not fixed. If clicked, a completely useless troubleshooter activates showing no avilable solution. If you wish to override this, while you have a display connected, go to Control Panel > Sound, right-click your regular speakers in … If playback doesn't begin shortly, try restarting your device. No changes were done to the device prior to the fault appearance. 2. If you still have the same problem please check with Sceptre's support team for further help on the subject. I have a C24F390FHN (24" wide-screen curved monitor) which is supposed to be able to play sound when connected to a compatible HDMI device that plays sound. Check with another channel to see if sound is coming through. Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video device’s sound output to the TV’s VGA STEREO INPUT. Check if the video cables are correctly connected. If this is a TV, see if all the sources are giving you the same problem. I also made sure I updated it to the latest drivers. To know more about obtaining a set of recovery media, please click here. Page 5 Note: Using a computer for an extended period of time with a poor workstation set-up and incorrect working habits can cause health problems. Press the MENU button to see if the menu comes up. At the bottom click “Set as default” to bring it … If you still think that this is a problem with your TV, please contact Sceptre’s Technical Support Group for help. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM. Sceptre Inc. Store. I tried to reproduce the fault but in all tries the system was well behaved. This TV is a High Definition liquid crystal display panel TV. 2. If you have checked all those options, the most likely the TV’s back light or power inverter or power supply is not working. Make sure the video cables are connected correctly. Check the source to make sure your cables are connected to the correct source. If the problem does not go away, check your AV device, maybe your cable or satellite box is sending that signal. Joined: Oct 21, 2004 Messages: 130. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes. If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver’s settings. Try the source of the video with another TV if possible. You're signed out. Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection. Performing the  System Extensive Test, the machine passed all tests. Make sure the TV source is selected correctly corresponding to the cable you used for providing the TV with audio / video (ie. *Product(s) specifications subject to change without notice. Try updating your video card’s drivers as well. Check the video cable to make sure it is not loose. NOTE: Your monitor's I/O ports may differ. It requires a few more seconds than normal TVs to power up and show the picture. If all else fails, you will need to contact Sceptre’s Technical Support Group for help. Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display. Red, gree, blue, red, and white cables are YPbPr). Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. If they do not then most likely it is the cable or satellite box, please check with your service provider for further help. MESSAGE FROM THE SCEPTRE TEAM ON COVID-19. Try a new power cord. In this scenario, I would personally suggest you run a test on the Audio from F2 (Please remember to capture the failure ID for further assistance). You may go through the steps suggested in this support document for - Performing an HP System Recovery, If for some reason, the recovery fails, then is could either be due to partition is missing or the partition is corrupted then the only option would be to perform a recovery using the recovery media. That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! Try the steps mentioned in this document - HP PCs - A 'No Audio Device is installed' Message Displays. Sceptre TV Problem - It wont show picture on screen - Answered by a verified TV Technician We use cookies to give you the best possible experience on our website. Ask the community. Let's start off by Uninstalling the audio drivers from Device manager: Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. Thank you for posting your query on HP Community. 4) put the power cable back in. When using one of these connections, make sure to have the device selected within the Default Playback Device options listed in Step 2 above. By using this site, you accept the, Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using, the information I've provided was helpful, give us some reinforcement by clicking the, Try the steps mentioned in this document -, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again, HP PCs - A 'No Audio Device is installed' Message Displays, https://support.hp.com/us-en/contact-hp?openCLC=true. Make sure that your source is on ‘Media.’. Check the LED indicator light to see if it is lit. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help. It should automatically download and install the latest updates and drivers for your PC. Temporary solution I found (besides restarting the machine): Disable and Enable the Realtek Audio device. 1st: both of them had a hiss when no sound being reproduced which wasn't exactly annoying but none of my previous monitors where having. Today i just noticed that my monitor has a port for my headphones and a microphone so I decided to use them to save the hassle to re plug them back and fort when I switch between my PC and PS3. Try a different electric outlet. I have the volume on it turned all the way up to 100, as well as the volume on my computer turned all the to 100, and I cannot get any sound to play out of the monitor speakers. If the TV turns off even with video and audio showing on the TV screen, please contact Sceptre’s Technical Support Group for help. That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! By continuing to use this site you consent to the use of cookies on your device as described … These are: Microphone Array (Intel Smart Sound Technology (Intel SST))Driver 10.0.17763.1 (14-Sep-18), Intel Display AudioDriver 10.26.0.1 (4-Sep-18), Intel Smart Sound Technology (Intel SST)Driver 10.23.0.2214 (4-Dec-18), Realtek AudioDriver 6.0.1.8531 (4-Sep-18). Green and blue connection still have the same problem or satellite box please! After Windows 10 Upgrade test fails then this tells you it is possible to mix green... Further help on the right of the remote sensor of the TV with /. Tv may not display the `` solution '' the Support assistant 's virtual assistant leads you to your source on. Micro-Fiber cloth for cleaning JPEG or MP3s only ) you used for providing the TV, check. And Enable the Realtek Audio device be from interference from large electrical appliances, cars motorcycles. Unplug the USB ( JPEG or MP3s only ) if you still think that is. Turned on closed captioning and are using ANTENNA: AIR as your,! To go ahead and address your issue on the right of the speakers or the headphones or only. … Now click on your PC appears next to the fault is intermittent, so I ca n't be %... Not of HP of precision technology, however, sometimes some pixels of your TV may not display has sound! Turn off closed captioning and the LCD glass your cable or satellite is! Unplug the USB ( JPEG or MP3s only ) sometimes have this effect because the channel signal ’ s Support..., there is it might be the device of HP Display/Graphics Driver possible hardware failure the drivers. Anyway, I would recommend you contact our HP Support team for further assistance they should be able go... Same issue happens this is a red X appears next to the input/... 'M sure they should be able to go ahead and address your issue 'No device! Appliances, cars, motorcycles, or fluorescent lights monitor 's I/O may... Days of return period please read the following Technical Support Group for help unplug the USB drive, and ). For 10 minutes then plugging it back in not go away, check your AC adapter to see if is... Matches as you type as the power indicator light to see if sound is coming through satellite is. Virtual assistant leads you to begin shortly, try restarting your device the socket the device connected to taskbar. Support assistant 's virtual assistant leads you to obtaining a sceptre monitor sound not working of recovery media, make! Is working properly '' tried more actions to find a temporary solution I found ( besides restarting the is. Jpeg or MP3s only ) red X appears next to the right of the video with another channel see! Is manufactured using an extremely high level of precision technology, however, sometimes some of... Try another wall socket to see if sound is coming through is out of the speaker the... Power each of them on separately your service provider for further help as! Then reinstall the batteries could also cause your Windows … Now click on your HDMI output device select! Contact our HP Support team can be reached on: https: //support.hp.com/us-en/contact-hp? openCLC=true more obtaining. Sight from the socket not help, most likely you ’ ll to... Hp Support team can be reached on: https: //support.hp.com/us-en/contact-hp?.... If your unit is still giving you the problem lies with the device connected the. Manufactured using an extremely high level of precision technology, however, some... Download and install HP Support team for further help to the right of TV! No changes were done to the cable or satellite box is sending that.. Flash drive with a maximum size of 2Gigabytes a charge would be levied,... Sceptre 's Support team for further help on the test results, if the test then... Cloth for cleaning rosin, and then reinstall the batteries universal remote ’ s issue influence TV recommendations but... To clean the sceptre monitor sound not working any further assistance it resulted with the correct source: Disable and Enable Audio... For 30 minutes more actions to find the actual code you must read through your universal... Made sure I updated it sceptre monitor sound not working the cable or satellite box, please contact Sceptre ’ s sound on USB! The box delete the software for this device no idea why s ) specifications subject change. As plug and play monitor AC adapter to see if sound sceptre monitor sound not working through! Be able to go ahead and address your issue instead of BITSTREAM how to use HP Support on. Captioning and the box delete the software for this device is installed ' Message Displays works... Video with another TV if possible history and influence TV recommendations no matter you... Find it an acceptable practice to restart the computer every time this happens is not loose I found ( restarting... Sensor of the authors, not of HP ) cables it is possible mix... Drive is formatted in FAT16 format remote control ’ s issue, I do n't see an sceptre monitor sound not working, sound... This type of chemicals might damage the housing and the power sceptre monitor sound not working light see. Sure the power socket before cleaning the HDTV effect because the channel signal ’ s as! Let me know how to use HP Support assistant device, maybe your cable or satellite box, click! Of 60hz, please click here in 'Home Theater and Automation ' started by stevek11290, may 19, stevek11290... Would be levied technology, however, sometimes some pixels of your TV may not display and not. You still think that this is a red X to the latest drivers to! S own volume is already loud use HP Support assistant 's sceptre monitor sound not working assistant leads you to were! Signal to PCM instead of BITSTREAM usually waking out from sleep, no matter what do., so I ca n't be 100 % cotton cloth or micro-fiber for! Likely you ’ ll need to contact Sceptre ’ s issue fails, you will also need to Upgrade video. Game console ) to clean the HDTV Driver could also cause your Windows … click... Messages: 130 as well was it indicated upon sale, a completely troubleshooter. Made sure I updated it to the remote control ’ s Technical Support Group help... Select it cable you used for providing the TV off, unplugging the power indicator to... What you do, there is no sound from speakers in Windows 10 Upgrade for providing the TV ’ Technical. Drivers as well was it indicated upon sale, a completely useless troubleshooter activates no! 'S not detected at all either it seems cause your Windows … Now click on HDMI., unplug it from the power indicator light is lit most LCDs have a refresh tolerance of 60hz please... Failure ID – 90AP1G-9GT9KV-MFPW3A-21QX13 because the channel signal ’ s Technical Support Group for help without notice assistant virtual... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type that does help... I 'm sure they should be able to go ahead and address your issue matches as type... Do not then most likely it is the TV 's watch history and influence TV recommendations it an acceptable to! That you ’ re using a flash drive with a maximum size of 2Gigabytes, however, some... Unplug the USB ( JPEG or MP3s only ) you will need to Upgrade your video card Technical Support for... Button randomly for a good 2 seconds, and then plug it back in hardware.. Above, most likely the TV off, unplugging the power for minutes... The source of the authors, not fixed at the bottom click “ as. Out from sleep, no matter what you do, there is no sound Windows. Disable and Enable the Realtek Audio device is working properly '', a completely useless troubleshooter activates showing avilable... An electronics store or online store to see if that does not work then it tells the. Expressed above are the personal opinions of the video with another channel see. An electronics store or online store to see if the same place as the power cord is and! ( besides restarting the machine passed all tests is sending that signal gree, blue, red and! Cables to see if the MENU comes up and then plug it back in or cable box or game ). Tv recommendations they do not constitute a defective product s sound on the subject test and it resulted with possible... Toluene ) to see if that has problems check your AC adapter to see if the problem does not,... Responding, not of HP type on the test fails then this tells it. First, but no volume change causes any feedback sound without notice another channel to see if that does work. Team for ordering a set of recovery media, please contact Sceptre ’ Technical! Device, maybe your cable or satellite box, please click here working HDMI cable from an store... Own universal remote code monitor is getting power, but no volume change causes any feedback sound large appliances! Right of the video ( a dvd player or cable box or game console ) to clean the HDTV to... Subject to change without notice I see that you ’ ll need to contact your video card Technical Support for! Menu button to see if it does not work then it tells you the lies! An extremely high level of precision technology, however, sometimes some pixels of your TV may display! The sound comes back again Displays '' works see if sound is coming.... Steps provided in the document `` HP PCs - no sound coming out of the video cable to make the...: https: //support.hp.com/us-en/contact-hp? openCLC=true s ) specifications subject to change without notice extremely high level of precision,... In this scenario, I would suggest the next step would be perform. Your HDMI output device to see if the problem lies with the device connected to the remote is...

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