So, $50 I'll be charged if I can't pay the $500 bill, unless I use every dime I have to get it turned back on. Bend over! Oh, and I moved out on a Saturday and since they are not open on the weekend I couldn't have service disconnected until Tuesday. We vet each energy plan to cut bill surprises. Whomever heads up their technology is incredibly underqualified -- or underfunded. For about 1200 sq ft, my first summer bill was $151.00 and my second one was $375.00!! Gexa Energy, a subsidiary of Florida based NextEra Energy Resources, tops the list at #1 for most customer complaints filed. The first month was short, so I came in well under 1000 kWh. I sat on hold for an hour. However, with all the emails involved in buying a new home for the first time, I missed my last bill with Gexa which caused them to turn off my power after 14 days into the new month during the COVID pandemic. Choosing the best energy plan for your home is made convenient by the premier comparison site, a free service that includes: Home Energy Club continually develops tools to help Texas residents reduce the chances that they will be faced with electricity bill surprises. My budget billing is $400, how could that be in a 700 square feet house, no built in electric heater, I'm only using 2 space heaters and the kitchen oven for heat. In particular, three electric companies are offering aggressive rates targeted toward the 1000 kWh usage Texas customer. I've been with Gexa for almost 10 years. do you people ever act like a customer and phone in to experience what us customers have to go thru? 1. There is more than meets the eye when signing up for electric service… The terms and pricing can be confusing, and sometimes providers use that to their advantage. Public Utility Commission of Texas. Switched to budget billing October 2019... paid $175 for service in September... switched to budget and billing jumped to $228.... remained that way until April 2020 then jumped to $338... not sure whats going on... Ive looked through the bills and our actual usage is less than the payment amount... now $338??? Easy set up. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. The distribution of your electricity through power lines is a service is provided by your local utility. For one thing, you can buy more things at lower prices. To compare and rate the current Top 13 Best Electric Companies in Texas, an objective vetting process is used by HomeEnergyClub.com, along with consumer data, independent reviews and ratings sources, and industry knowledge. Promotion code required to receive card. ... New Service As a new water customer you are required to pay a deposit of $75.00 for domestic residential water service and $100.00 for commercial and all irrigation meters. Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her. That means consumers can shop for the best electricity rates and plans. It took an hour for the return call, then I was placed on hold for 33 minutes before I hung up. 6 months now and consistently half the monthly cost. The company offers a guarantee for customers, allowing them to switch plans within 30 days of their service start date without a fee. These people gave me a plan I didnt choose n my bill was higher than normally. Here are popular Gexa features: Check the Texas electricity providers reviews page on HomeEnergyClub.com to compare Gexa Energy with other electric companies. You can also CALL 1-833-926-9772 to get your lights on today. I woke up to an email that my checking account was -$500 I check it and find that Gexa decided to take out what I owed them which was $800. With a different agent, they stated that the first agent was wrong even though that agent alleged talked a a supervisor. My bill this month is outrageous! PO Box 13326 Austin, TX 78711-3326 512-936-7000 Contact Web Support Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. I just believe it is unethical when they can use fluctuations of the amount of days. Florida Power & Light Company (FPL), the principal subsidiary of NextEra Energy Inc. (formerly FPL Group, Inc.), is a Juno Beach, Florida-based power utility company serving roughly 4.9 million accounts and 10 million people in Florida. They sent out an email communication talking about the "new" Gexa app with screenshots that don't even match the actual app functionality. Pro collect agreed to $25 a month until paid in full but they reported me for non payment! Customer service is good and the experience was good but prices are too high for me. Set up was easy. The automated voice message said it was an estimated 20 minute wait, but I could retain my place in the que and receive a return call, so I did. We went in thinking we were getting a good deal at $.10 a kw. Gexa Energy BBB Rating: A. Gexa Energy Customer Ratings. HEC Gexa Energy Rating Score: 4.5/5. I assume it was early/a mistake, but there was never any follow-up. I was shocked. The customer service rep talked very fast was very hard to understand. My bill is $500 for one month of service out of the blue..$600 for last month. Gexa Energy. When you enroll in a plan, we receive a small fee from the provider so that we can offer you our valuable comparison service with no member fees. Last thought, customer service will do whatever it takes to get you off the phone to include lying to you. They are shady with their promotions and are crooks. The web interface is horrible and the customer service … all I had was a simple question, and it took like 30 min, by which time I had figured it out. I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. Gexa Energy, NextEra Energy's only subsidiary in Texas, has received a total of 243 formal complaints since May 2020 with nearly 60% of … I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. So I was paying the electricity after I moved out which is frustrating. Not only did they not turn my power off at the end of the month, I put me automatically in a month to month. ComparePower is here to solve that issue. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve. That was until I had to deal with customer service. See our Gexa Energy Texas profile page for details about the company and our Texas Electricity Companies Reviews main page, which includes information about competing electric companies. Find the cheapest electricity rates from the best energy companies in Houston. Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering. Gexa Energy Mobile App Gexa Energy Mobile App Now you have even more control of your account right at your fingertips. I took my time to understand how all the charges are calculated and still Gexa got me. Its up to them if they want to use anywhere from 28 days to 33 days. I feel like crying, I just got my disability check today (3-3-2021), and if I don't pay $500 to Gexa, I'll be without electricity. He explained that he couldn't but that he could forward me to someone who could. GET STARTED! Gexa has relatively high scores on the reviewed categories compared to other Texas energy providers. Ft. House. I kept getting looped around to the same places. We combine third party information with our Home Energy Club/Amazon customer rating survey results so we can assign a rating for energy providers, such as Gexa Energy. However, this agent was going to rebate $25 for my inconvenience. ... For general inquiries or service requests, call 1-888-313-4747 or email contactcenter@oncor.com. I trusted them and all that do is keep disconnecting my service and will only restore if I pay them my stimulus money. After disagreeing on whether or not I should pay for a reconnection fee in order to pay my bill, we agreed that I will pay my last month and the disconnection fee and they would rebate the month to month. But that is on me for choosing that plan. Does Gexa Energy purchase excess distributed renewable energy? Telephone (713) 961-9399 Toll-Free: (866) 961-9399. I would have liked to have seen more plans to choose from. Home Energy Club vets all energy plans with our TrustPlan process, and we use surveys of random Texas residents to learn their opinions of energy providers to assist us in deciding which electric companies to exclude from our site. However, the supply portion of your bill, expressed in cents per kilowatt hour, is the part you can control. Gexa Energy is consistently a company with high ratings, and the current list of the best energy providers in Texas includes: Go to Home Energy Club for objective ratings, reviews and special discount rates. SCAMMERS!!! The prices are fine but not worth the hassle, I pay my bills online and schedule for the day the bill is due but I still Get a DISCONNECTION NOTICE the day after its due. Or you can enroll on Home Energy Club (enter your zip code for plans), or use our exclusive Gexa Energy promo code “GexaTX” on Gexa’s website page (click here) where the promo code is applied. It includes: Get Discount Rates on Vetted Electricity Plans. The BBB page link and reviews below provide additional types of certified information. As is known to almost every customer, it’s crucial and necessary for him or her to save much as possible on the purchase. I was moving to a new area where they could not provide service. I had not missed a bill up to this point. The customer service is just a pain. Great rate. I am sick over this. We looked at providers' product mix, types of plans, accessibility and incentives. PG&E regulations for California Public Utilities Commission (CPUC) and Federal Energy Regulatory Commission (FERC). The experience was fantastic and I would recommend and refer my friends and family to this company. They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend. When I moved they tried to charge me for leaving the contract early despite the move (other companies just ask for a forwarding address and that is it - I have never had an issue with a different company). We will soon send you a link to our Savvy Shopper's Guide. Original review: Dec. 15, 2020. I was a bit surprised by the Oncor charges that increase the avg kilowatt charges. 2. Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. The customer service rep talked very fast was very hard to understand. PLEASE READ THIS ENTIRE REVIEW BEFORE SELECTING GEXA AS YOUR ELECTRICITY PROVIDER! Was charged $40 more because of it. ... Gexa Energy, Chariot Energy, Green Mountain Energy. Energy deregulation means the power to choose. Two days after the due date of the bill they added a $10 disconnection fee and a 5% late fee. Residential and Business Customer Service. They offer you budget billing and the next thing you owe over $1000. You’ll find over 1,000 on Google alone. I broke my contract when I realized I was being scammed! Beware of this. Many of our other providers offer green or largely green plans in their portfolios. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't. Sign up was easy and I haven't experienced any issues. Gexa has relatively high scores on the reviewed categories compared to other Texas energy providers. I was on a plan and my bill was $127 for 1995 kwh. At Home Energy Club, we collect customer satisfaction data on more than 40 Texas Electricity Companies from a combination of independent review sites, the State of Texas Public Utility Commission Complaints Stats, the Better Business Bureau and other sources. An additional 50 to 70 from AEP North ( is what my bill was higher than normally plans... 33 days this cycle almost $ 700 out of contract are too high me! 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